Welcome to our site! All our products can be returned within 30 days for certain reasons (The same guarantee is provided for the replaced and returned products). Please contact our customer service team if you encounter any problems! Pease read the policy below for more details.
- ClaimThe return policy is only suitable for our official site product. We will not take any responsibility for other websites that sell VEVOR products. Please check everything carefully after you receive the parcel. Any damage, except DOA (Dead-On-Arrival), will not be covered. If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or video to show the problem. All unauthorized returns will not be accepted.Note: All explaining authorization belongs to VEVOR. If you have any problems, please don't hesitate to contact us.
- Reasons Supporting Free ReturnWrong item sent If you received a product that is not the same as was what you ordered, send photos of the product you received to us. We will exchange the item after confirmation.
- Reasons Not Supporting Free ReturnArrived too lateIf you have waited for the product for a long time, we apologize for the situation that occurred. Due to our products are heavy, the processing and delivery time is more than the light package. VEVOR will not accept a free return if the delivery is delayed due to courier delay.Don't want itIf you have already received the item but changed your mind and don't want it anymore; and if you ordered it by mistake or the price has changed, the item can not be returned and refunded.Doesn't match the descriptionIf you received the item but it is not the same as the product description or image, please give us feedback. Based on the specific reason, we will decide whether we will afford the return freight fee.Doesn't seem authenticAs a premium brand operating for years, our products are all new, and you can also search for them on other platforms.Without manual or non-standard manualYou can first contact our customer service by email; we will send you the text or video installation operating manual.Doesn't fitIf the size of the product you received is not fit, you can contact us first and we will provide a suitable solution due to the reason caused by us.Note: We take no responsibility for items stained or damaged accidentally by the user.
- How to Return the Original ProductStandard logistic returnWhen you ask for the return of ordinary parcels, you need to return them to the logistics station by yourself. For*big-size and heavy products, we will arrange for door-to-door pickup and return (our customer service staff will inform you that we will pick up the original item)；You can reply to us with the scheduled pickup time; if you don't respond to it, we will give you schedule time after 1-2 days.* Oversized product: more than 150 cm in unilateral length or more than 300 cm in perimeter. Heavy product: more than 30 kg in net weight.Return pickup labelOut of quality problems / seller's problems, the product will be returned free of charge within 30 days after product receiving, and we will provide a return label. You can determine the return time by negotiating with the express company.If you are shipping the product:1. Carefully pack the item(s) in the original package. 2. You should ship the item back to our warehouse. If you don't know the warehouse, please contact us.
- Issues after Returning ItemsAfter the original product has arrived at our warehouse, we will inform you of the following issues about the refund or exchanging. The refund will be processed after the item is confirmed by our warehouse staff to be unopened and in good condition.
- How Long Does It Take to Get a Refund?If you pay by credit card, you will receive a refund within 3-15 days after receiving the refund email (according to the customer-owner credit card company transferring time). If you pay through PayPal or other 3rd party payments, you will receive the refund in real time after you receive the refund email.Note: Our shop doesn't charge the processing fee.For assistance on return or refund, please contact us.Phone number:44-330-175-5511Email:firstname.lastname@example.org